URGENT – REQUEST FOR LEVEL-4 / HIGHER TECHNICAL ESCALATION – HP ZBook Fury G1i – Case: 5163531735

[MP20261100101]

I have spent 30+ hours speaking with HP teams in approximately one month, exchanged approximately 40 emails, and had an HP engineer visit me 6–7 times.

Despite all this, there is STILL NO RESOLUTION.

1/

My HP ZBook Fury G1i started suffering from repeated crashes and serious BSOD/memory-related errors.

The issue was formally reported to HP on 18 August 2026.

Since then, I have cooperated fully with HP's troubleshooting process.

2/

The laptop has produced multiple serious errors, including:

• 2E1 Memory Size Error
• WHEA errors
• PAGE_FAULT_IN_NONPAGED_AREA
• MEMORY_MANAGEMENT
• KERNEL_MODE_HEAP_CORRUPTION
• BAD_POOL_CALLER
• IRQL_NOT_LESS_OR_EQUAL
• HYPERVISOR_ERROR
• EXCEPTION_ON_INVALID_STACK

This is NOT a normal Windows issue that can simply be dismissed after repeatedly reinstalling Windows.

3/

HP engineer visited me approximately 6–7 times.

Initially, I was told that Windows was corrupted.

Windows was reinstalled.

The problem returned.

Then I was told that the problem was because I had installed non-HP RAM.

I followed HP's direction and purchased HP-original RAM for approximately ₹1,15,000 from my own pocket.

4/

After spending another ₹1.15 lakh on HP-original RAM, the problem STILL continued.

I then reinstalled Windows again as instructed.

The laptop continued to crash.

At this point, how many more times am I expected to reinstall Windows and purchase components before HP performs a proper hardware-level investigation?

5/

The laptop has also crashed multiple times in front of the HP team/service personnel.

The issue is therefore not merely something that happens privately on my system.

I have provided diagnostic information, logs and repeatedly cooperated with HP's troubleshooting process.

6/

I have spent approximately 30+ hours communicating with HP within one month and sent approximately 40 emails.

An HP engineer has visited me approximately 6–7 times.

Yet there is still no reliable root-cause diagnosis or permanent solution.

This is completely unacceptable for a professional workstation costing approximately ₹8 lakh.

7/

I also conducted controlled RAM testing.

The system is stable with 64 GB.

With 96 GB, the system works when the modules are installed in slots/channels 1, 2 and 3.

When the fourth memory slot/channel is populated, the system produces a beep/error.

This requires proper investigation of the DIMM slot/channel, motherboard, memory subsystem and memory controller.

8/

The situation became even more concerning when HP started suggesting that I was responsible for allegedly damaging the RAM slot because I opened the laptop.

I strongly dispute this conclusion.

If HP claims customer-induced physical damage, I want HP to provide:

• Photographs of the alleged damage
• Detailed engineer inspection report
• Exact component allegedly damaged
• Technical basis for claiming I caused the damage
• Date when the damage was first documented
• Confirmation whether the slot was inspected during earlier visits
• Applicable warranty clause supporting the denial

9/

My original complaint was already active before this allegation was raised.

So my simple question to HP is:

If the RAM slot was physically damaged by the customer, where is the documented evidence of that damage from the earlier service visits?

I want facts, not verbal statements.

10/

I was also informed by HP Customer Relations that if a motherboard replacement was required, a new laptop replacement would be considered/committed.

I now want HP to honour its commitments and provide a clear written resolution.

I do NOT want another endless cycle of:

Windows reinstall → RAM change → testing → another visit → another explanation → no solution.

11/

This is an approximately ₹8 lakh professional workstation purchased for serious professional use.

I purchased HP because I expected reliability and proper after-sales support.

Instead, I have spent weeks communicating with multiple HP teams, purchased another ₹1.15 lakh of HP RAM, allowed 6–7 engineer visits and provided diagnostic logs — and still have a defective/unreliable machine.

12/

I am therefore publicly requesting the following from @hpindia @HPSupport:

1. Immediate senior technical / Level-4 escalation
2. Senior warranty/customer-relations review
3. Written root-cause analysis
4. Written explanation regarding the alleged RAM-slot damage
5. Photographic evidence of any alleged physical damage
6. Complete service/inspection history
7. A definitive resolution timeline
8. Device replacement if HP determines that the motherboard/memory subsystem is defective or the issue cannot be reliably resolved

13/

I have given HP more than enough opportunity to resolve this privately.

30+ hours of calls.
~40 emails.
6–7 engineer visits.
Multiple Windows installations.
₹1,15,000 additional HP RAM purchase.
Multiple crashes in front of HP personnel.
Weeks without a permanent solution.

And still — NO RESOLUTION.

14/

I am not asking for special treatment.

I am asking HP to stand behind the product it sold and provide a technically supported, documented resolution.

If HP believes this is customer-induced damage, prove it with technical evidence.

If HP believes the machine is functioning correctly, provide the documented technical report explaining the repeated crashes and memory/slot failures.

15/

@hpindia @HPSupport @hp Customer Relations @hp EMT Team

Please have a senior HP authority contact me and take ownership of this case.

I expect this matter to be escalated beyond the routine technical-support level.

Case opened: 18 August 2026
Product: HP ZBook Fury G1i
Product No.: CT0K3PA
Serial No.: Edited

[Raj_05]

Hi @MP20261100101,

Thank you for reaching out to the HP Community. I understand your concern and want to ensure it is properly addressed.

We take these matters seriously and will help get this resolved. To allow me to investigate and escalate your case to the appropriate team, please send me a private message with the following details:

First Name:

Last Name:

Case ID (If Any):

Serial Number:

Product ID:

Contact Number:

Full Address:

Country:

Pincode:

Email:

Best Time to Reach:

For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.