USB 3.0 PORT in Hp Pavilion g6

[Hachelo]

I'm not the owner of the original question, but I would like to get this information, me too.

The Product number is: C1S23EA#ABF.

I'd like to add that it is a real pity that HP doesn't provide a description of all external connectors together with the laptop when we buy it.

It is also a pity that HP doesn't have a web page where these informations could be entered to get immediatly the anwser.

Anyway, this forum is another kind of help.

I hope to get quickly the information I need.

Regards

[DavidSMP · Accepted solution]

Hi @Hachelo,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding information about USB 3.0 ports on the computer. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you check the service manual?

For now, let me keep you informed about a few things here.

• The USB ports are integrated into the motherboard.
• I am being honest about it without beating around the bush by keeping your best interest in mind.
• Please check the service manual for complete information about this product. These system boards have USB 3.0 ports.
• Service manual link:http://hp.care/2jvc13X

Hope this answers your question.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Hachelo]

Hi DavidSMP,

Many thanks for the solution (the link to the service manual). The datasheet of the computer, when I baught it, mentionned 2xUSB3.0 and 1xUSB2.0 ports.

They are not clearly identified in the user's manual, but the service manual is clear on this subject and I know now where they are all located.

May I wish you to be always as efficient in support as you have been regarding my case?

[DavidSMP]

Hi @Hachelo,

It has been a fabulous experience working with you.  I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂