USB 3.0 Port is not working correctly

[Aamer_Harata]

Hei, the issue is about the only USB 3.0 port in this device, doesn't work correctly.

It can detect and reads some devices but not the others ..

For example it can reads external harddisks, but not flashdisks, mouse, or keyboard, I'm not able even to charge my mobile by using USB cable.

It seems to be that this port is transfering data but not electricity, that would descripe why it works with harddisks but not flashdisks maybe?

Can anybody help with this issue?

Note: The device is 1 week old.

Already tried:

1- Update drivers / windows.

2- Delete and reinstall drivers.

3- Different operating system (ubuntu).

4- Charge while booting or on Bios settings mode (Failed) although I'm able to charge then if I used the extention from USB port 3.1 C-type

Thank you .. 

[Huffer · Accepted solution]

Run the pre-boot UEFI diagnostics on the port. Turn the computer competely off. Turn it on and tap esc immediately then F2 and select component tests...then usb. It will ask you to plug in a device to the port and will test its function. If you get an error code it becomes a warranty issue. 

[Aamer_Harata]

Thanks for answering, that makes it clear ..

I have got this ..

[Huffer]

You have a legitimate basis for a warranty claim but that cannot be done through the Community. Where did you buy the laptop? You may have a return privilege if you bought it at a store or you may need to open a support case with HP. 

https://www8.hp.com/no/no/contact-hp/contact.html

Post back with any more questions or please accept as solution so others can more easily find this if they have the same issue.