USB 3.0 Ports not working

[Kodiii]

My USB 3.0 ports are not working after I resetted my laptop. The USB 2.0 work properly. I have tried my best to fix this problem. Due to lockdown in my area I am not able to take my laptop to a repair centre and get it fixed. I really need to use the USB 3.0 . Please someone help me with this. If you have any questions feel free to ask me. 

Thanks for your precious time.

[WAWood]

@Kodiii 

First off, WHY did you reset it?  Asking because although that is a popular solution, in many cases, it only makes things worse.

Second, HOW did you reset it?  Did you use F11 and HP Recovery Manager?

[Kodiii]

I had no other option other that resetting it because it was too laggy and slow due to some viruses. 

I went into the Windows Settings, Update and Security, Recovery, Reset your PC. 

[Kodiii]

I don't understand how does resetting you pc makes things worse.

I am confused cause I am hearing that for the first time.

[WAWood]

@Kodiii 

I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.

Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.

[Kodiii]

Ohh 

I get it.

But what should I do now?

[Kodiii]

Where did you go?