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‎07-26-2020 07:35 AM

HP Recommended
Product: 14s-dk0123au
Operating System: Microsoft Windows 10 (64-bit)

My USB 3.0 Type A flashdrive does not fit to USB 3.1 Gen 1 Type-A port. Is there a problem in the port of the laptop or is my flashdrive just not compatible to the port? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-28-2020 08:45 AM

HP Recommended

@Ferdinand24

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried with different USB flash drive?
  • Have you checked the USB port is loose?
    When you plug a USB devices into a USB 3.1 Gen 1 Type-A port that is unresponsive, gently wiggle the connection to see if it fits. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-28-2020 08:45 AM

HP Recommended

@Ferdinand24

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried with different USB flash drive?
  • Have you checked the USB port is loose?
    When you plug a USB devices into a USB 3.1 Gen 1 Type-A port that is unresponsive, gently wiggle the connection to see if it fits. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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