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- USB 3.0 not working on windows 10

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02-11-2018 06:43 AM
I have an HP 250 g3 laptop. I clean installed windows 10 64bit and the USB ports dont work.
In device manager Under Universal Serial Bus Controller
it shows
-Intel(R) USB 3.0 eXtensible host controller - 1.0(microsoft)
-USB root Hub(xHCI)
and wheneever i connect a USB i get
-Unknown USB Device(Port reset failed)
I have tried hardware and devices troubleshooting
i have tried uninstalling everything under Universal Serial Bus Controller
I have updated the Bios to (Insyde F.43, dated 12/19/2017)
and nothing worked.
USB dont seem to work as well in Bios because
- i have tried Booting from the USB
- I connected the USB keyboard(which only flashes the 3 lights once and thats it)
What can i do to fix it?
Solved! Go to Solution.
Accepted Solutions
02-11-2018 01:52 PM
And how would you envision that happening? No, the problem is not the physical ports but a bad usb controller chip on the motherboard.