cancel
Showing results for 
Search instead for 
Did you mean: 
Bill_Bracey
New member
2 1 0 0
Message 1 of 4
246
Flag Post

Solved!

USB 3.0 port on 15-af131dx laptop

HP Recommended
15-af131dx
Microsoft Windows 10 (64-bit)

https://support.hp.com/us-en/document/c04797004  says that there is one USB 3.0 port on this laptop, but all three ports are grey with 4 contacts. There is a USB 3.0 controller in the control panel device manager, but I don't know if it is internal or external.  Is the HP specification wrong?  Are there different versions of this laptop over time?  If not where is the USB 3.0 port on this laptop?

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
129,230 119,407 19,504 29,804
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

According to the service manual, there is one USB 3 port on the left side of the notebook.

 

HP Notebook PC (AMD)HP 255 G4 Notebook PC Maintenance and Service Guide

 

See chapter 2, page 8 for the location of the USB 3 port.

Reply
0 Kudos
Bill_Bracey
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks, Paul, for the info and for the manual.  The left side port layout on my laptop matches the figure, but the port indicated as USB 3.0 on the figure does not have the blue tab or the 5 contacts of a USB 3.0 port. I have a sneaking suspicion that the older versions of this model might be a little different.  I'll have to do some speed tests to see if there is any difference between that and the other ports.   -  Bill

Reply
0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,230 119,407 19,504 29,804
Message 4 of 4
Flag Post
HP Recommended

You're very welcome, Bill.

 

It should be USB 3 since your notebook has a USB 3 controller listed in the device manager 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation