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‎12-13-2020 06:14 PM

HP Recommended
Product: HP Elitebook 8460P
Operating System: Microsoft Windows 7 (32-bit)

I changed the hard drive on my laptop and now USB 3.0 ports don't work. 

Also wireless button stopped working. 

Help!  Thanks....

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2020 10:45 AM

HP Recommended

Hi:

 

You probably need to install the wifi and USB 3 drivers from your notebook's support page.

 

HP could have installed one of several different model wifi cards, but here is the USB 3 driver you need...

 

This package contains the Renesas USB 3.0 driver. This driver is available for supported notebook models with supported operating systems.

 

sp54511.exe (hp.com)

 

If you want me to provide the link to the correct wifi driver you need, please post the hardware ID for the device you see listed in the device manager, labeled as a Network Controller.

 

Use this guide for how to find the hardware ID for a device.

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

View solution in original post

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5 REPLIES 5

‎12-14-2020 10:45 AM

HP Recommended

Hi:

 

You probably need to install the wifi and USB 3 drivers from your notebook's support page.

 

HP could have installed one of several different model wifi cards, but here is the USB 3 driver you need...

 

This package contains the Renesas USB 3.0 driver. This driver is available for supported notebook models with supported operating systems.

 

sp54511.exe (hp.com)

 

If you want me to provide the link to the correct wifi driver you need, please post the hardware ID for the device you see listed in the device manager, labeled as a Network Controller.

 

Use this guide for how to find the hardware ID for a device.

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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‎12-14-2020 06:29 PM

HP Recommended

Thanks Paul. USB 3.0 is working now.

 

Network Controller hardware IDs:

PCI/VEN_8086&DEV_0085&SUBSYS_13118086&REV_34

PCI/VEN_8086&DEV_0085&SUBSYS_13118086

PCI/VEN_8086&DEV_0085&CC_028000

PCI/VEN_8086&DEV_0085&CC_0280

 

 

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‎12-14-2020 07:14 PM

HP Recommended

You're very welcome.

 

You need this wifi driver for that ID...

 

This package contains drivers required to enable functionality of the Intel Wireless LAN adapter on supported notebooks with supported operating systems.

 

sp58782.exe (hp.com)

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‎12-19-2020 12:08 AM

HP Recommended

Thanks again amigo.

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‎12-19-2020 06:45 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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