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‎06-11-2019 11:41 PM

HP Recommended
Product: Example: Pavilion 15 n259tx
Operating System: Microsoft Windows 10 (64-bit)

I was using my laptop to power my homemade drone. It was working fine. but one day I connected it with laptop without removing its battery which is  a 3.7 V lithium ion battery. as I connected immediately the laptop got off. when I turned it on it was working fine and later on I realized my two usb 3.0 on left side have died. its not even charging my phone. Do I only have to changed its fuse or have to changed the whole board which I am sure would be expensive 😞 . I even removed the battery for more than 8 hours but still ho luck. please someone help me out.

1 REPLY 1

‎06-14-2019 11:39 AM

HP Recommended

@Rac1999

 

This does sound like a USB short circuit. 

 

I suggest you run a USB Diagnostic from F2 to check the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and USB

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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