USB 3.0 v220w not showing empty folder

[MilindNikhar]

I purchased HP USB 3.0 v220w 128 gb pen drive. I am transferring files from pc to this pen drive. But it is showing empty folder. Why? Give me the solution.

[Sneha_01]

Hi @MilindNikhar 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP USB 3.0 v220w 128GB pen drive is showing as an empty folder after transferring files from your PC, there could be a few reasons why this is happening. Let's go through some common causes and solutions to resolve the issue:

1. Check the File Transfer Process

• Ensure the transfer was successful: Sometimes, files may appear to be copied, but the process might not have completed correctly.
  • Try copying a small file (e.g., a text document or image) and check if it shows up after the transfer.
  • Wait until the transfer finishes: Ensure the transfer process has fully completed before removing the pen drive. Sometimes files won’t show up if the drive is removed prematurely.

2. Check the File System Format

• The pen drive might have a corrupted file system or might not be formatted correctly for your system to read it properly.
  • Check the file system: Right-click on the pen drive in File Explorer and select Properties. Look for the File System (it should say something like NTFS, FAT32, or exFAT).
  • Reformat the pen drive (if needed):
    1. Backup any important files from the USB drive (because reformatting will erase all data on it).
    2. Open File Explorer, right-click on the USB drive, and select Format.
    3. Choose a file system (preferably exFAT for large file support and cross-platform compatibility).
    4. Click Start to format the drive.
  • After reformatting, try transferring files again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[MilindNikhar]

Not happening. I already did this for two - three times. Formatting and all but it is showing empty folder only and total used space showing as equal to copied content size.

please guide.

[Sneha_01]

Hi @MilindNikhar 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support