• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-18-2022 01:07 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L2AV)
Operating System: Microsoft Windows 11

Hello,

Just bought an OMEN gaming laptop, spec of ports claim to be USB 3.1

When I connect the Oculus Quest I get the warning that the connection is slow because it is USB 2.

This is confirmed when I run the app USBDeview.

 

Also, new to Windows so not sure this is something I need to update...

Category:
3 REPLIES 3

‎05-18-2022 03:38 AM

HP Recommended

@Niya_1 

 

Your machine could be one of the following machines

 

             https://support.hp.com/au-en/product/omen-16.1-inch-gaming-laptop-pc-16-c0000/2100371407/product-inf...

 

For example

 

            OMEN by HP Laptop 16-c0001dx

 

It only has  1 SuperSpeed USB Type-C® 10Gbps signaling rate (DisplayPort™ 1.4, HP Sleep and Charge) port which is not a Thunderbolt port

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎05-20-2022 01:40 AM

HP Recommended

Thank you for your answer!

 

I think there is a workaround this issue with linking the Oculus to a USB Type A port uding a Type C to Type A cable...

However, it is very confusing that the Type C port is not a Thunderbolt and very inconvenient! Actually, next to the port on the laptop there is a Thunderbolt symbol....

Was this reply helpful? Yes No

‎05-20-2022 01:10 PM

HP Recommended
@Niya_1 wrote:

... ! Actually, next to the port on the laptop there is a Thunderbolt symbol....

@Niya_1 

 

I don't think there is a standard Thunderbolt symbol in this world.

 

Hope that makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.