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‎04-18-2024 11:19 AM

HP Recommended
Product: HP Spectre
Operating System: Microsoft Windows 11

I have an HP spectre and am using a Thunderbolt G4 Docking station. The USB A port in the laptop is not working at all and wont recognise anthing plugge dinto it. Also, i am getting an intermittent fault with the Docking station with the mouse and keyboard. It will just cut out at times and i have to reinsert the dongle into the docking station. 

Any help appreciated as this is limiting my day to day useage of the product and really frustrating

Category:
2 REPLIES 2

‎04-18-2024 12:02 PM

HP Recommended

Sometimes helps to reset all the USB devices on the computer. This tutorial explains:

 

How to Reset the USB Ports on Windows 10? | Detailed Tutorials - MiniTool Partition Wizard

 

Also on the individual usb devices in device manager you can uncheck the box allowing windows to turn off the device to save power in the power management tab. Let us know if this has any effect. 

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‎04-21-2024 11:57 AM

HP Recommended

Huffer I have done the below and it does not seem to have workd. It lasts for a time and then it the faults occurr again. the keyboard is a K350. Some people have said that the tech may be too old... Any more tips greatly appreciated. 

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