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‎12-08-2019 07:22 PM

HP Recommended
Product: pavilion x360 convertible 14m-dh1xxx
Operating System: Microsoft Windows 10 (64-bit)

I attempted to connect a USB-C to Dual HDMI adapter to my Pavilion x360 Convertible 14m-dh1xxx but it did not work. Does the USB-C port on my machine have the Alternate Mode capability that is needed to use this type of adapter?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-08-2019 07:50 PM

HP Recommended

@EngAndy 

 

What is your pavilion x360 convertible 14m-dh1xxx  ? For example HP Pavilion x360 - 14m-dh1003dx , its specs

 

     https://support.hp.com/ca-en/document/c06435410

 

which shows it ONLY has

 

     1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port and this port does not support video out.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎12-08-2019 07:50 PM

HP Recommended

@EngAndy 

 

What is your pavilion x360 convertible 14m-dh1xxx  ? For example HP Pavilion x360 - 14m-dh1003dx , its specs

 

     https://support.hp.com/ca-en/document/c06435410

 

which shows it ONLY has

 

     1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port and this port does not support video out.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-11-2019 06:24 PM

HP Recommended

I confirmed that my full model number is 14m-dh1003dx. I found this number on the under side of the laptop.

That is disappointing. Is there a way to upgrade the port through software to handle video or are there hardware limitations?

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