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‎09-05-2023 11:33 AM

HP Recommended
Product: HP EliteBook 845 14 inch G9 Notebook PC (544L8AV)
Operating System: Microsoft Windows 11

Dear Community,

 

i've bought an USB-C hub to have LAN and card reader on my Elitebook 845 G9.

https://gembird.com/item.aspx?id=12074

 

It has a USB 3.0/3.1 Type-C input and needs about 0.5A current when working.

When i connect it to any of the 2 USB-C ports, the hub is disconnecting repeatedly after 3 seconds and loses the power from the USB port (power led turns off and a USB power meter showed that the power was off)

 

Other devices are working with the USB-C port, it can charge my phone with 1.88A current and file transfer works too.

 

I've tried the hub with a Lenovo Legion 5 and works stable with any USB-C ports. Even with a USB power meter connected to it.

 

The Elitebook is 1 weeks old, so the OS (Win 11), all drivers and BIOS are up to date.

 

Do you have any idea?

Thanks

Category:
1 REPLY 1

‎09-05-2023 11:48 AM

HP Recommended

The hub isn't exactly a top tier product.

 

It may be a compatibility problem.

 

I suggest using a hub that is marketed by HP as being compatible with your Elitebook 845 G9.

 

From what you have described, your Elitebook 845 G9 is working as expected otherwise.


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