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Flag Post

USB-C Port stopped working (Chromebook)

HP Recommended
HP Chromebook x360 – 14-da0001ng
Chrome OS

Hello,

 

I got my new Chromebook x360 - 14 just a couple months ago, in July 2020. After using it a couple months, since November  one of the two USB-C ports is not working anymore.

 

Usually, the device offers two USB-C ports which can both be used for charging the Chromebook, as well as data transfer. But since November for some reason my Chromebook is neither charging through the port on the left, nor recognizing any devices (hard drive, smartphone etc.) plugged into that USB-C port on the left.

 

On the other hand, all USB-C functions work just fine when using the USB-C port on the right – my Chromebook is charging through the port on the right. The USB-C port on the left however stopped performing all of its usual functions, though there is no visible damage to it. 

 

Is there anything I can do to solve the problem – or to at least find out if the issue lies with the hardware or software? I could not find a support contact and would be thankful for any help.

 

Nicolas

(from Germany, Europe)

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