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‎06-23-2024 02:12 AM

HP Recommended
Product: HP Pavilion Plus 14 inch Laptop PC 14-ew0000 (7X844AV)
Operating System: Microsoft Windows 11

My USB C and Thunderbolt ports seem to be working ok on my laptop, but when I ran the tests on the HP Hardware Diagnostic UEFI they both failed the tests. I tried plugging a portable sdd, a usb c hub into the ports and I tried this several times and they always fail. It suggests I should send it away for a repair. Anyone else had this happen, or is it a sign my ports are about to fail??

 

Daz

Category:
2 REPLIES 2

‎06-23-2024 01:12 PM

HP Recommended

Your fist statement would seem to be a contradiction within itself.

 

When you run the test, what is the specific error message that is shown onscreen?

 

Have you considered installing the latest Intel chipset drivers from the Driver & Software download page for your laptop?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎06-25-2024 04:12 AM

HP Recommended

It simple terms. my usb ports seem to be working fine, as in they charge the pc and I can plug my portable drive into it and access it. But when I ran that test it continually came up that they failed, which was strange.

 

Anyway fast forward a few days I tried it again, this time when running the USB test, I plugged things into both the thunderbolt 4 and the usb c (ports side by side) when it asked and it passed. So I guess theyre working  and the test was playing up.

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