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‎05-30-2019 01:56 PM

HP Recommended
Product: Envy 13-ah0001na
Operating System: Microsoft Windows 10 (64-bit)

USB-C PD charging worked fine for 5 months but it recently stopped working. Depending on the PD charger, either nothing happens or the laptop indicates alternating charging / on battery every few seconds. In either case no charging actually occurs.

3 REPLIES 3

‎05-31-2019 02:03 AM - edited ‎05-31-2019 02:04 AM

HP Recommended

Your notebook, accroding to the user manual, was delivered with a power adapter that is meant to be plugged into the power connector on the right hand side of the notebook.  There is no mention of use of a USB PD device to power or charge the notebook in the user manual.

 

That is how the notebook was meant to be charged.

If you use a USB Type-C power adapter, it may have to be one that is compatible with your notebook.

 

 

User manual. See chapter 2, page 5.

http://h10032.www1.hp.com/ctg/Manual/c06022687

 

 

 

 


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‎05-31-2019 04:18 PM

HP Recommended

Sure, it can still be charged with the power adaptor. However it has, in fact, been charging fine with USB-C PD for 5 months. It's convenient to be able to use a single standard charger rather than having to carry around the bespoke charger - that's one of the reasons I selected this laptop in the first place.

 

These specs (https://support.hp.com/gb-en/document/c06067274) confirm the port has PD and therefore AIUI is supposed to support being charged (as well as charging) over the USB-C port.

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‎06-02-2019 02:28 AM

HP Recommended
@moreginger wrote:

These specs (https://support.hp.com/gb-en/document/c06067274) confirm the port has PD and therefore AIUI is supposed to support being charged (as well as charging) over the USB-C port.

 

 

That is not a given. It depends on what HP has decided to have the BIOS engineers include in the features. Some notebooks that have USB 3.1 Type-C  PD ports will charge  vis the port and others won't.  Your assumption or "supposed to support" really  is making a broad assumption.

 


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