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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Gaming Pavilion - 15-cx0812no
Microsoft Windows 11

Hello all,

Sorry if this has been answered before, I have tried to find an answer to my question, but cannot seem to find a similar question is the forum.

 

I am wondering why my laptop won't charge or even recognise that a charger is plugged in via the USB-C port. The specs state that the port support: 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.2, HP Sleep and Charge). So i would say it should support charging through this port.

However, when i plug in a charger nothing happens. I have tried with a 65W USB-C charger (from lenovo) and through a dockingstation which should support 90W charging. 

 

Does anybody know why my laptop is cannot charge? is it the port, some drivers or the charger which is the problem?

 

thanks in advance. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

According to the user manual for your notebook, you should use the standard, non-USB Type-C , power adapter it was delivered with.

 

Charging port.png

 

Was the original power adapter misplaced?

 

Power Delivery means power out, as in charging a device such as a mobile phone with your notebook.

 

 

Maintenance & Service guide (see the ilustrated parts section on page 22)

http://h10032.www1.hp.com/ctg/Manual/c05985643.pdf

These are the compatible adapters complete with a 4.5mm plug to connect to the header on the notebook.

HP Smart AC adapter (PFC, slim, 4.5 mm)

200 Watt L00818-850

150 Watt 917649-850

135 Watt L15534-001

120 Watt 710415-001

View solution in original post

2 REPLIES 2
HP Recommended

According to the user manual for your notebook, you should use the standard, non-USB Type-C , power adapter it was delivered with.

 

Charging port.png

 

Was the original power adapter misplaced?

 

Power Delivery means power out, as in charging a device such as a mobile phone with your notebook.

 

 

Maintenance & Service guide (see the ilustrated parts section on page 22)

http://h10032.www1.hp.com/ctg/Manual/c05985643.pdf

These are the compatible adapters complete with a 4.5mm plug to connect to the header on the notebook.

HP Smart AC adapter (PFC, slim, 4.5 mm)

200 Watt L00818-850

150 Watt 917649-850

135 Watt L15534-001

120 Watt 710415-001

HP Recommended

Thank you for the clarification.

I have the original charger, i was just hoping i could also charge through my docking-station.

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