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‎11-04-2023 08:32 AM

HP Recommended
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (2P5W2AV)
Operating System: Microsoft Windows 11

I want to know if my laptop supports charging via the USB Type-C port. According to product specifications, "Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery."

 

I bougth an Ugreen 65W USB-C charger, but when connected to the USB Type-C on my HP, alternates charge (on and off). 

 

Category:
3 REPLIES 3

‎11-04-2023 08:55 AM

HP Recommended

Your laptop has a USB Gen 2 Type-C  with Sleep & Charge , but It does not have a Thunderbolt port with the same characteristics. 

 

There is a likelihood that the UGREEN power adapter does not actually supply the 65 Watts that it is marketed as being able to supply or that the laptop does not have a Thunderbolt port that is preventing it from charging properly.

 

I suggest trying a more mainstream brand of power adapter.


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‎11-04-2023 02:48 PM

HP Recommended

Any brand that you would recommend me ?  Thanks 

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‎11-05-2023 08:47 AM

HP Recommended

I always purchase the OEM power adapter listed in the manual.

 

Belkin and Targus would be two good choices for non OEM power adapter that I would use.


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