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‎10-03-2021 11:41 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0000na
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I recently purchased an HP ENVY x360 Laptop - 15-ee0000na which is meant to be capable of charging via USB-C as per the spec: 1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge).

 

However, whenever I plug a USB-C charging cable, I get the following notice: The AC adapter is not compatible with this system. 

 

Given I have understood the feature correctly. why does my laptop not charge with a USB-C and how can I fix this? I have used a couple of chargers including a phone charger, a bluetooth speaker charger and a 10,000 mAh power bank!

 

Kind regards,

 

CJC5

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2021 02:27 PM

HP Recommended

@CJC5 

 

Yes, you can charge your machine using compatible USB-C charger rating at least 65W. I actually use USB-C Gen 5 dock and setup as single cable option.

 

Regards.

BH
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2 REPLIES 2

‎10-03-2021 02:27 PM

HP Recommended

@CJC5 

 

Yes, you can charge your machine using compatible USB-C charger rating at least 65W. I actually use USB-C Gen 5 dock and setup as single cable option.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




3 people found this reply helpful
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‎10-04-2021 03:45 PM

HP Recommended

Thanks Banhien for the prompt and informative response!

 

Best,

 

CJC5

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