USB C charging

[Dianeadn]

I have a  Spectre 16t-f200. I am unable to charge my laptop using USB C ports. Cord, wattage, etc. are all compatible. What am I missing?

[Nal_NR]

Hi @Dianeadn,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP Spectre x360 16-inch 2-in-1 (16-f2000) is not charging via its USB-C ports, despite using compatible cords and wattage, there could be several reasons for this issue. Let's go through some potential causes and troubleshooting steps:

Check USB-C Port Compatibility:

• Not all USB-C ports on laptops are capable of power delivery (PD) for charging. Ensure you're using a USB-C port that supports charging on your Spectre x360. Typically, there should be an icon near the USB-C port indicating charging capability.

Inspect the Charging Cable and Adapter:

• Even if the cable and adapter are compatible, ensure they are in good working condition:
  • Try using a different USB-C cable and adapter that are confirmed to support the required wattage for your device (typically 65W or higher for the Spectre x360).
  • Check for any visible damage or loose connections.

Use the Original Charger:

• If possible, use the original HP USB-C charger that came with your Spectre x360. Some third-party chargers, even if rated correctly, may not always work due to compatibility issues.

Test Both USB-C Ports:

• Your laptop likely has more than one USB-C port capable of charging. Test all available USB-C ports to see if the issue persists across all of them.

Check for Port Obstructions or Debris:

• Inspect the USB-C ports on your laptop for any dust, debris, or obstructions that might be preventing a proper connection. Gently clean the port with compressed air or a soft brush.

Update BIOS and Drivers:

• An outdated BIOS or driver might cause charging issues. Ensure that your BIOS and USB-C port drivers are up to date:
  • Go to the HP Support page for your model, download the latest BIOS update, chipset drivers, and any other updates related to power management or USB-C ports.
  • Install these updates, restart your laptop, and test charging again.

Please find the remaining steps in the next post. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR · Accepted solution]

Hi @Dianeadn,

Please find the remaining steps below.

Check Power Settings:

• In some cases, specific power settings may affect charging behavior:
  • Go to Settings > System > Power & Battery.
  • Check for any settings related to USB power delivery, and ensure the power-saving mode is not interfering with charging.

Reset the System Management Controller (SMC):

• For some HP laptops, resetting the SMC can help with power-related issues:
  • Shut down your laptop.
  • Disconnect the charger and any other peripherals.
  • Press and hold the power button for about 15-20 seconds.
  • Reconnect the charger and power on the laptop.

Check for Charging Port Functionality:

• Test if the USB-C port works for data transfer or video output. If these functions work but charging does not, the issue is likely specific to the power delivery circuit.

Run HP Hardware Diagnostics:

• Use HP's built-in diagnostics tool to check for hardware issues related to the charging ports:
  • Restart your laptop and press Esc repeatedly to open the Startup Menu.
  • Press F2 to open HP PC Hardware Diagnostics.
  • Run the Component Tests and select tests related to the USB ports and battery.

Battery Check:

• Verify that the battery itself is not the issue:
  • Go to HP Support Assistant, run a battery check, and see if it reports any faults or abnormal behavior.

Try Charging with the Laptop Off:

• Shut down your laptop completely and try charging it while it's turned off. This can sometimes bypass any software-related issues that might be interfering with charging.

You may also refer to this USER GUIDE- Page 4

If none of the above steps resolve the issue, there may be a hardware problem with the USB-C ports or the internal power delivery system. In this case, contact HP Phone Support for repair options. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.