USB-C don't charge the laptop

[Demilagana]

Hi. My laptop HP Gaming Pavilion - 15-dk0040nl don't charge with the usb-c port. I changed three different chargers, that   work perfectly on other laptop. in the technical features it reports textually: "1 USB 3.1 Gen 2 Type-C™ (velocità segnale 10 Gb/s, Power Delivery 3.0, DisplayPort™ 1.4, HP Sleep and Charge)". in the user manual reports:

Tensione e corrente di esercizio 5 V CC a 2 A / 12 V CC a 3 A / 15 V CC a 3 A – 45 W USB-C
5 V CC a 3 A / 9 V CC a 3 A / 12 V CC a 3,75 A / 15 V CC a 3 A – 45 W USB-C
5 V CC a 3 A / 9 V CC a 3 A / 10 V CC a 3,75 A / 12 V CC a 3,75 A / 15 V CC a 3 A / 20 V CC a 2,25 A – 45
W USB-C
5 V CC a 3 A / 9 V CC a 3 A / 12 V CC a 5 A / 15 V CC a 4,33 A / 20 V CC a 3,25 A – 65 W USB-C
5 V CC a 3 A / 9 V CC a 3 A / 10 V CC a 5 A / 12 V CC a 5 A / 15 V CC a 4,33 A / 20 V CC a 3,25 A – 65 W
USB-C
5 V CC a 3 A / 9 V CC a 3 A / 10 V CC a 5 A / 12 V CC a 5 A / 15 V CC a 5 A / 20 V CC a 4,5 A – 90 W USB-
C
19,5 VCC a 2,31 A – 45 W
19,5 VCC a 3,33 A – 65 W
19,5 VCC a 4,62 A – 90 W
19,5 VCC a 6,15 A – 120 W
19,5 V CC a 6,9 A - 135 W
19,5 VCC a 7,70 A – 150 W
19,5 VCC a 10,3 A – 200 W
19,5 V CC a 11,8 A – 230 W
19,5 V CC a 16,92 A – 330 W

Can someone halp me? I'm going crazy

Thank you

[praveen196]

@Demilagana Welcome to HP Community!

I understand that the USB C type charger is not charging the laptop.

As you have stated that you have tried with three different chargers.

I would suggest you perform the USB port test and let us know the result.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Keep us posted,

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