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‎12-02-2021 08:55 AM - edited ‎12-02-2021 09:05 AM

HP Recommended
Product: 15-dy2003ca
Operating System: Microsoft Windows 10 (64-bit)

My laptop has USB-C port that is data port. 

I have external USB enclosure (https://www.sabrent.com/product/EC-UK30/ultra-slim-usb-3-0-to-2-5-inch-sata-external-aluminum-hard-d...) with 1 TB 2.5" Seagate SSHD in it. 

The enclosure uses USB-A male connection. I tried connecting USB-C cable to this enclosure, and it is not recognized.  (I have used this USB cable with my phone to transfer data back and forth, so I know the cable is working. I tried a few different cables to no avail.)

I came across this troubleshooting guide, https://www.online-tech-tips.com/computer-tips/usb-device-not-recognized/ tried almost everything but still the issue is not resolved.

Does anyone have an idea what I can try to get it working?

Thanks in advance.

Edit: HDD is recognized and works perfectly when connected to USB-A port of the same laptop.

Category:
2 REPLIES 2

‎12-02-2021 11:20 AM

HP Recommended

Please describe the USB to USB-C system you are using. What cable(s)?

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‎12-08-2021 04:10 AM

HP Recommended

These are regular USB cables that came with Pixel and OnePlus devices. I use them for not only charging the devices, but also for data transfer.

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