USB-C hub driver cannot be installed/updated, the Device Manager always shows the MS universal drive

[dynamodresden]

I have Win11 on a new HP laptop 17-cp3278ng.

I also have two USB-C hubs: a) HP USB-C-mini dock-bb driver 1PM64AA and b) DockTeck USB-C hub 7-in-1 model DD0015. If I plug a) or b) into the USB-C socket, the respective device is also listed by name in the device manager. However, the MS universal driver from June 21, 2006 in version 10.0.26100.1150 always appears under the Driver tab and shows me "Billboard device" under Details. No current driver of the USB-C-hubs date is displayed for either a) or b), although I downloaded the drivers for a) and b) from the respective manufacturer's website. They are both applications (driver updates) that install (exe-file) the driver themselves. These current USB-C hub drivers cannot be installed using the "Update driver" button, the MS universal driver always remains, or is that correct?

I have the problem that these USB-C hubs sometimes lead to a blue screen "Failed: rtux64w.sys" and also that in the HP Support Assistant in the component test (UEFI) it gets stuck on the "processor test" (without USB-C hubs the processor test runs perfectly). I also get a critical error in the Event Viewer "Kernel Power ID 41", "The system restarted without first shutting down properly. This error can occur if the system stopped responding, crashed, or lost power unexpectedly."

In the meantime the HP laptop has been repaired, the mainboard and the network device were replaced and the laptop was reinstalled. The problem still exists. Now I have reinstalled the laptop with Windows 11 using the MCT (Media Creation Tool) in order to get a clean Win11 without bloatware. But the driver installation via the respective driver update program is not reflected in the device manager, the MS universal driver from 2006 is always displayed.

What could be the reason?

[erico]

Are the hubs externally powered or powered by the USB-C port?

[dynamodresden]

Thanks Erico,

thank you for your feedback.

The USB-C hub is also powered by the laptop.

This is the case with a) the USB-C hub "Dockteck 7-in-1 USB-C hub model DD0015" and b) the USB-C hub "HP USB-C docking station HP USB-C Mini Dock". In both cases, a current manufacturer driver cannot be updated in the device manager, it always remains with the Microsoft universal driver from 2006. Although USB-C interfaces on computers are actually universal connections, this is apparently different with HP.

So I now know that with b) the docking station is ONLY suitable for HP Elitebook and ProBook. In other words: only for high-priced HP laptop models (> 1,000 euros). My laptop HP 17-cp3278ng (799U9AV) is not one of them. How do I know if a USB-C hub is suitable for my device and also allows current manufacturer driver updates?

According to the data sheet for the HP laptop 17-cp3278ng, the following is described under "Connections": "1 USB Type-C 5 Gbit/s signal rate (ONLY supports data transfer, no charging, no external monitors)". HP Support (phone: +49 69 29993434) told me that my laptop was not compatible with USB-C devices and sent me a list of devices suitable for USB-C hubs (high-priced HP laptops). The USB-C interface on my laptop is only intended for data transfer between two computers on the same router!!

From this I conclude that you cannot connect USB-C hubs (despite the USB-C interface) to low-priced HP laptops (< 1,000 euros) in order to exchange data on USB sticks, SD cards or Internet data traffic via a connected LAN cable. This represents a limited use of the HP laptop, which is not explicitly shown in the advertising. Nevertheless, both of the USB-C hubs mentioned above work on the USB-C port with the MS universal driver. So far, the computer has been stable after reinstalling Windows 11 using the MS Media Creation Tool.

However, if I start the HP Support Assistant (UEFI) or HP Support Assistant for Windows in the express test/component test, the test gets stuck on the "processor test". If I remove the USB-C hub ( a) or b)), the processor test and everything else runs perfectly. I don't know to what extent a plugged-in USB-C hub and the HP Support Assistant lead to this problem. HP Support should investigate this and correct it in the test program.

Have a nice weekend!