USB-C is suddenly not supported anymore

[Marcus_CH]

Hi Community, 

the following issue arose lately. I have a Home office Setup with 2 extra Screens which are connected via a Targus USB-C Thunderbolt. All worked well and suddenly the USB-C port didn´t recon my Dock anymore nor did it charge my Laptop. I updated BIOS and also went through all avaliable System Checks. Then I found in the HP BIOS Menu an Information under the Component Specifications that USB-C Thunderbolts are currently not supported. Below it wrote that also my Graphics are currently not supporting output via USB-C. How can I fix this? I'm pretty sure that i browsed the whole internet for a solution. But nothing. My Graphics Card is a INTEL 620 UHD. And yes, also this update has been made. I'm really desperate and appreciate any help.

Thanks Marcus

[Irfan_06]

Hi @Marcus_CH,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Marcus_CH]

Hi Irwin, thank you very much for your Answer and the Tips. Unfortunateley neither of it is working. Also when I go to the HP Software Page, it doesn't recognize that Windows 11 Home is installed on my Laptop. It still only shows Windows 10 as OS option. There is where the Issue lies I guess. I can't download any other drivers for my Graphics nor any else Programs running under Windows 11. 

Best Regards

Marcus

[Irfan_06]

Hi @Marcus_CH,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Marcus_CH]

Hi Irwin,

thank you very much again for your reply. Unfortunatley there is no Message in my Inbox.

BRGDS

Marcus