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‎08-31-2020 09:30 AM

HP Recommended
Product: Hp 14 dk0000028wm
Operating System: Microsoft Windows 10 (64-bit)

USB 3.1 type c port not functioning at a even in start up ie bios no power nothing tried a USB 3.1 Emtec USB C 3.1 ssd and c to c with my phone new cable the amd usb 3.1 extensible host controller does show up in device manager

1 REPLY 1

‎09-02-2020 03:39 PM

HP Recommended

@uofm49426 Welcome to HP Community!

 

I understand that USB C type port is not working.

 

In that case, please perform the USB test and let us know.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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