cancel
Showing results for 
Search instead for 
Did you mean: 
OnTheRoadGuy
Level 1
8 5 0 0
Message 1 of 3
122
Flag Post
HP Recommended

USB-C port is not detecting my external monitor

Spectre X360 Convertible

One of my USB-C ports is no longer detecting my external monitor. I am able to plug the power adapter in and the laptop will charge however it is just for the monitor. I am able to plug it into the other port with no issues so not sure what has changed or if the port needs to be replaced. Thanks.

2 REPLIES 2
Level 19
Level 19
79,891 79,786 9,888 21,346
Message 2 of 3
119
Flag Post
HP Recommended

USB-C port is not detecting my external monitor

@OnTheRoadGuy 

 

What is your Spectre X360 Convertible  ?   Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Reply
0 Kudos
OnTheRoadGuy
Level 1
8 5 0 0
Message 3 of 3
74
Flag Post
HP Recommended

USB-C port is not detecting my external monitor

Yes it is the X360 Convertible.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation