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‎09-14-2024 07:23 AM

HP Recommended
Product: OMEN by HP Transcend 16 inch Gaming Laptop PC 16-u0000 (765S3AV)
Operating System: Microsoft Windows 11

Hello, my laptop omen transcend 16 cannot charge through its usb-c ports. When I plug in the usb-c cable it shows an error : The AC adapter is not compatible with this system. I don't know if this is because I have a bad charger (I am trying to use my phone charger) or there is something with the laptop.

Thank you

Category:
2 REPLIES 2

‎09-14-2024 06:53 PM

HP Recommended

@Riso2 

 

Its specs

 

          https://support.hp.com/gb-en/document/ish_7865369-7865414-16

 

It has  (2) Thunderbolt™ 4 with USB Type-C® 40 Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge) ports which DO support charge your machine thru USB-C ports

 

What is your charger ? Is it from HP ? What is its wattage rating ? Depending the video card on your machine, you need 200W, 230W or 280W cgarger.

 

Regards.

BH
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‎09-19-2024 02:49 PM

HP Recommended

Hello, I am simply using my phone charger its max is 33W. Is it too under powered?

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