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- USB-C port remains powered after the laptop is shut down

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06-02-2022 12:11 PM - edited 06-02-2022 12:12 PM
Hello,
I am using HP Envy 13-ba1060ca.
The problem is USB-C port remains powered after the laptop is shut down.
A USB hub is connected to the USB-C port. And the USB hub consumes the laptop's battery continuously because the laptop delivers power to the USB-C port even the laptop is powered off.
I have checked the Windows power settings and confirmed that the following settings are configured to cut off the USB port's power completely when the system is powered off.
- Hibernate option is deactivated.
- 'Turn on fast startup’ option is deactivated.
- 'USB selective suspend setting' is deactivated.
Also, I have checked the BIOS settings, and it has been confirmed that 'USB charge' is disabled.
The weird thing is, while the laptop is powered off and the USB-C port stays powered on, when I disconnect the USB hub and reconnect it immediately, the USB hub goes power off.
If I enable the 'USB charge' in BIOS settings, the USB hub will be powered on again when I disconnect the USB hub and reconnect it immediately.
So I can say that the behavior of 'USB charge' in BIOS settings works.
The symptom is the same even if I enter into the BIOS setup and then turn the system off. (No Windows running at all)
Therefore I think that it is not related to Windows matters.
The BIOS firmware is the latest, and the Windows is up to date.
The symptom is the same even if I disconnect the AC power adaptor from the laptop.
I tested with three different USB hubs, and the symptom is the same.
This is why I think the root cause is in the laptop, not the USB hub.
Every function of the USB hub connected to the USB-C port works correctly.
As I described above, I have nothing to do more.
I would like to get an idea from experts. Thanks in advance.