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‎07-11-2021 05:09 AM

HP Recommended
Product: Spectre x360

After an update the USB-C ports no longer work.  How can I restore them ?

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3 REPLIES 3

‎07-11-2021 07:15 AM

HP Recommended

Need the full model number, but generally you want to run a hardware diagnostic on the usb-C ports. 

 

https://www.hp.com/us-en/campaigns/hpsupportassistant/pc-diags.html#unabletoboot

 

I find the UEFI preboot diagnostics are best. You will need a usb-C device to use for the tests. 

 

If the tests pass, then it is a Windows problem and we can walk you through resetting the hub for the usb bus. If the tests fail, then no amount of adjustments in Windows will help. 

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‎07-11-2021 08:37 AM

HP Recommended

Thank you for your answer. For the test, which device do you recommend?

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‎07-11-2021 10:20 AM

HP Recommended

A thumb drive would be best. You can attach a regular USB thumb drive to a USB-C to ordinary USB adapter for testing. 

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