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‎04-25-2021 03:37 AM

HP Recommended
Product: HP Spectre X360 aw0121tu
Operating System: Microsoft Windows 10 (64-bit)

Since updating to F.28-03/04/2021 I am unable to charge my computer from my Thunderbolt monitor.

 

Previously one thunderbolt connection to my monitor (with built in USB hub) would provide connection to peripherals, display and would also charge my computer. The monitor provides power deliver, and still performs this on other systems (shared desk).

 

The USB ports are free from debris and the system (and cables are in an excellent state of repair.

 

I attempted to recalibrate the battery, however this process completed with the tool in the UEFI (also recently updated to the latest version) however after completing this calibration the battery still shows as "Calibration reqired"

 

Is this a known bug in this version of the BIOS/UEFI update? When could we expect a fix?

 

4 REPLIES 4

‎04-25-2021 08:36 AM

HP Recommended

Can we see the advanced results of the battery test? Persistent calls for calibration indicate a problem with the battery. So to be clear, the laptop receives power from the USB-C port just will not charge the battery?

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‎04-25-2021 02:44 PM - edited ‎04-25-2021 02:52 PM

HP Recommended

So to clarify, the laptop charges from the HP USB C travel charger 65w which came with the laptop but when I plug it into my thunderbolt monitor (Samsung CJ791) windows reports that it is "plugged in" but not charging.

My most recent battery calibration gave a result as component test passed - primary calibration required (20) charge state unknown.

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‎04-28-2021 11:25 PM

HP Recommended

Here is the full result from the battery test when the thunderbolt connection to my monitor is connected.

 

Charged (41%)

Primary Battery: OK (0)
  • Warranty Type: 3
  • Cycle count: 52 / 1000
  • Manufacturer: 333-AC-66-A
  • Battery Age: 1 Year, 3 Months
  • Serial Number: xxxxx 01/19/2020
  • Temperature: 30 °C
  • Design Capacity: 3946 mAh
  • Full Charge Capacity: 3595 mAh (91%)
  • Remaining Capacity: 1483 mAh
  • Current: -1681 mA
  • Adaptive Battery Optimizer: Not supported
  • Terminal Voltage: 14476 mV
  • Design Voltage: 15400 mV
  • Cell Voltage 1: 3609 mV
  • Cell Voltage 2: 3618 mV
  • Cell Voltage 3: 3578 mV
  • Cell Voltage 4: 3618 mV
  • Status: C0
  • AC Power: Yes
  • CT Number: 6JBHN0C81D914A
  • Failure ID:
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‎04-29-2021 01:32 AM

HP Recommended

one other thing i would add is that the laptop will not charge with both the charger and the monitor plugged in.

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