cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 2
66
Flag Post

USB Cooling Pad Does Not Shut Off After Laptop Is Turned Off

HP Recommended
HP ENVY m Laptop 17m-cg1013dx
Microsoft Windows 10 (64-bit)

I have a HP Envy m Laptop 17m-cg1013dx and a Belkin USB dual cooling fan pad.  When laptop is shut off, the cooling fan is still running.  This is a new laptop I purchased yesterday.  The cooling pad works with my HP Pavilion laptop and was able to shut off when turned off by not the new laptop. 

 

Any troubleshooting/help would be appreciated.

1 REPLY 1
Author
New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended

SOLVED: 

 

After many hours yesterday, I was able to resolve this issue.  I had to go into my BIO under F10 and disable USB configurations.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation