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‎01-09-2023 06:44 AM

HP Recommended
Product: HP Pavilion 17.3 inch Gaming Laptop PC 17-cd2000 (2P0M5AV) 
Hello, I have an hp pavillion 17 laptop and I have a problem with the side 2 USBs not working, this is the error it gives on the test, after I updated the Hp diagnostics 9c09uc-000bg9-xd7x01-8d1m03

 

 

 

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2 REPLIES 2

‎01-09-2023 06:45 AM

HP Recommended

hp support error.jpg

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‎01-16-2023 02:14 AM

HP Recommended

Hi @Madzhars,


Welcome to HP Support Community. 
 

I see that you are getting a hardware failure code for USB port.

 

This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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