USB Flash Drive x900w keeps disconnecting while in use.

[twon82]

Just got a new HP 256GB x900w USB 3.0 Flash Drive. It's my second one actually. I really liked the first one, worked fine until it had a weird issue. So I got a second one, exact same, and as soon as I opened it up and plugged it in, it has not worked. When I try to open the file explorer and the USB drive, it stays open for a little until I try to copy any files to it, and then it immediately closes. Windows gives me an error, saying "Error 0x800701B1: A device which does not exist was specified." The File explorer then crashes, and no matter what I do, I can't get it to work. Please help me this is very frustrating...

[Dilip_18]

Hi@twon82,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP USB X900w Flash Drive. I apologize for the Inconvenience. 

I have a few recommendations 

• This problem is typically reported to occur with external USB Flash Drive and is typically the result of an incompatible generic driver. 
• Go to Device Manager to force your OS to install a compatible version for your USB Flash Drive.
• Plug the USB Flash Drive into a different USB port.
• Perform a rescan of the disks.
• Reinstall device drivers.
• Try the same USB Flash Drive on alternate computer/laptop and check. 

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