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‎11-09-2019 07:25 AM

HP Recommended
Product: BU034tu
Operating System: Microsoft Windows 7 (64-bit)

AFTER INSTALLING WINDOWS 7 MY USB DRIVER NOT WORKING WHILE I CONNECT MY PEN DRIVE

1 REPLY 1

‎11-09-2019 08:03 AM

HP Recommended

Hi:

 

Your notebook is not supported for W10 because Intel did not develop any drivers for the USB 3.1 ports.

 

You can try this USB 3.0 driver, but I don't think it will work.  Download, unzip and run the setup application.

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

I see that your notebook came with FreeDOS. 

 

If you only have W7 to install, you may still be able to get the free upgrade to W10 by clicking on the blue Update Now button at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

See this link for more info on the free upgrade.  I was able to get it in July of this year, so it was still working then.

 

https://www.zdnet.com/article/heres-how-you-can-still-get-a-free-windows-10-upgrade/

 

I suggest that you install the only supported Windows operating system and that would be W10 64 bit.

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