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‎10-18-2021 09:29 AM

HP Recommended
Product: DESKTOP-2APT1PM
Operating System: Microsoft Windows 10 (64-bit)

Dear All, Please see the problem with USB, it is showing an error during the Printer connection. However, Mouse and Pendrive / external hard drive is working. Kindly advise.

KoushikDas_0-1634570912876.png

System Information as below ::

 

KoushikDas_1-1634570927825.pngKoushikDas_2-1634570937525.png

 

KoushikDas_3-1634570946945.png

 

Category:
2 REPLIES 2

‎10-18-2021 01:33 PM

HP Recommended
@KoushikDas wrote:

Dear All, Please see the problem with USB, it is showing an error during the Printer connection. However, Mouse and Pendrive / external hard drive is working. Kindly advise.

@KoushikDas 

 

You have to fix your printer, not computer. Have you tried to hook your printer too another USB port specially ONLY USB 2.0

 

Regards.

BH
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‎10-19-2021 09:33 AM

HP Recommended

@ https://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/18563

 

Actually, all 3 USB is 2.0 and this printer can connect with my other 2 HP laptop (latest version). However, this laptop is a 2016 model Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.59 GHz

 

Earlier, this printer could connect with this laptop but for 2 months it is not connecting. I think BIOS problem. Please advise. Thank you.

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