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‎01-16-2019 08:48 PM

HP Recommended
Product: HP Pavilion 15-bc207tx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

2 USB PORTS ON THE LEFT SIDE NOT WORKING.
I have install HP PC Hardware Diagnostics (UEFI). and diangnosed the USB port Test. end up with FAILED result.
FAILURE ID: 9BSMBW-9AB9GH-MFPUQJ-8D5Q03
PRODUCT ID: 1AD38PA#AKL

 

thanks.

1 REPLY 1

‎01-16-2019 10:11 PM

HP Recommended

 

 

Manual: applies to your model

https://h10032.www1.hp.com/ctg/Manual/c06198371

 

See page 12, 24, 25, 49

 

The two USB ports on the left side is attached to motherboard via a daughter board. So you just need to replace the daughter board with a new one.

 

  • Part No: 858975-001
  • Description: PCBA, USB BD

http://partsurfer.hp.com/ShowPhoto.aspx?partnumber=858975-001

 

https://www.ebay.com/itm/858975-001-For-HP-USB-AUDIO-BOARD-15-AX-15-AX250WM-SERIES-CA41-/22318330907...

 

If you need the USB board cable, this is the part you have to buy:

  • Part No: 856729-001
  • Description: ASSY, USB BD CABLE

 

 

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