USB Port Check FAILED

[mkr10001]

Been having issues with a new USB C external USB where it blue screens with a DMA VIOLATION. It only happens when the drive is plugged in to any of the USB C ports. If I use the USB-C to USB-A adapter that came with it and plug it into normal USB port, its fine.

Did the UEFI diagnostics and the USB port failed. How do I get this fixed??

[KrazyToad]

@mkr10001

I have gone through your Post and since the Diagnostic failed, I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[mkr10001]

Thanks

I've contacted them and they have quoted me a rather large figure, which I need to think about . While I am here are you able to daignose anything from this ?

2020-01-16 20:21:49 USB Port Test Selected
2020-01-16 20:21:49 Estimated Total Time Required = 60s
2020-01-16 20:21:49 USB Port Test Started
2020-01-16 20:21:49 Start USB Port Test.
2020-01-16 20:21:53 [L]> USBControllerNo:0.
2020-01-16 20:21:53 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:21:53 [L]> USB device found in system: Controller(0)/Port(4)
2020-01-16 20:21:53 [L]> USBControllerNo:0.
2020-01-16 20:21:53 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:21:53 [L]> USB device found in system: Controller(0)/Port(4)
2020-01-16 20:21:53 [L]> USBControllerNo:0.
2020-01-16 20:21:53 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:21:53 [L]> USB device found in system: Controller(0)/Port(6)
2020-01-16 20:21:53 [L]> USBControllerNo:0.
2020-01-16 20:21:53 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:21:53 [L]> USB device found in system: Controller(0)/Port(6)
2020-01-16 20:22:03 [L]> USBControllerNo:0.
2020-01-16 20:22:03 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:22:03 [L]> USB device found in system: Controller(0)/Port(4)
2020-01-16 20:22:03 [L]> USBControllerNo:0.
2020-01-16 20:22:03 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:22:03 [L]> USB device found in system: Controller(0)/Port(4)
2020-01-16 20:22:03 [L]> USBControllerNo:0.
2020-01-16 20:22:03 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:22:03 [L]> USB device found in system: Controller(0)/Port(6)
2020-01-16 20:22:03 [L]> USBControllerNo:0.
2020-01-16 20:22:03 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:22:03 [L]> USB device found in system: Controller(0)/Port(6)
2020-01-16 20:22:12 [L]> USBControllerNo:0.
2020-01-16 20:22:12 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:22:12 [L]> USB device found in system: Controller(0)/Port(4)
2020-01-16 20:22:12 [L]> USBControllerNo:0.
2020-01-16 20:22:12 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:22:12 [L]> USB device found in system: Controller(0)/Port(4)
2020-01-16 20:22:12 [L]> USBControllerNo:0.
2020-01-16 20:22:12 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:22:12 [L]> USB device found in system: Controller(0)/Port(6)
2020-01-16 20:22:12 [L]> USBControllerNo:0.
2020-01-16 20:22:12 [L]> The defined USB Host Controller Path :PciRoot(0x0)/Pci(0x14,0x0).
2020-01-16 20:22:12 [L]> USB device found in system: Controller(0)/Port(6)
2020-01-16 20:22:12 USB Port Test Completed - Result 3
2020-01-16 20:22:12 Error Code=0x434

[KrazyToad]

@mkr10001

It's an issue with the USB Controller that is why it's failing. The Motherboard might have to be serviced that's why the charges are quite high