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‎04-11-2017 03:30 PM

HP Recommended
Product: HP Pavilion X2
Operating System: Microsoft Windows 10 (32-bit)

Hi,

 

The USB port on my laptop has stopped working, I've run the diagnostics and the error code below came up:

 

64VBVV-7NN8K5-MFGJMG-8D6X03

 

Is this problem fixable?

 

Thanks,

 

Glen

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2017 06:32 PM

HP Recommended
Hi,


What is the exact model name, product number of your laptop?

Which USB port stopped working?

The failure ID means your USB port failed and need to replace. It depends on which side port failed and exact model you have, whether to replace whole motherboard or USB daughter board.


Regards

Visruth

View solution in original post

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3 REPLIES 3

‎04-11-2017 06:32 PM

HP Recommended
Hi,


What is the exact model name, product number of your laptop?

Which USB port stopped working?

The failure ID means your USB port failed and need to replace. It depends on which side port failed and exact model you have, whether to replace whole motherboard or USB daughter board.


Regards

Visruth
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‎04-12-2017 12:28 AM

HP Recommended
Hi, thanks for responding so quickly. There's only one USB port so I'm guessing it's okay if the main motherboard. The usb-c port is still working so I'll order a hub for that as relaxing the motherboard sounds as pricey a buying a whole new one!

Thanks for your help
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‎04-12-2017 12:51 AM

HP Recommended

You're welcome.

This one would be good: http://store.hp.com/us/en/pdp/iogear-hub-c--usb-c-to-4-port-usb-a-hub-with-power

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