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‎07-06-2025 06:50 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-cr0000 (538A1AV)
Operating System: Microsoft Windows 11

USB and USB C ports not working. 

Diagnostic:

USB Port Test FAILED

PRODUCT ID: 66b42UA#ABA

FAILURE ID: 94L23D-B70CMS-XD7X1G-8D7L03

Reply
1 REPLY 1

‎07-08-2025 07:50 AM

HP Recommended

Hi @drmorbius,

Welcome to the HP support community.

Thank you for sharing the failure ID. This indicates it's a hardware failure and requires service on a Pc.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.

 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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