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‎09-25-2023 01:40 PM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 RCTO Base Model
Operating System: Microsoft Windows 11

Port stopped working last week,  Pulled laptop out for class today and the USB port broke off from laptop.  How do I get this repaired?  Please help

 

 

 

image0 (16).jpegIMG_8665.jpg

Category:
3 REPLIES 3

‎09-25-2023 02:14 PM

HP Recommended

That will require a complete system board replacement to completely repair it.

 

There is no way around that.

 

You can still use the laptop, but it might be time to consider sourcing a new one.


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‎09-25-2023 02:32 PM

HP Recommended

Thanks for the reply.  I always remove the dongle for the mouse, so not sure how this could happen.  Is this a common problem?

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‎09-25-2023 02:37 PM

HP Recommended

No. It is not a common problem.

 

Your thread is a report of the first case that I am aware of.


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