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‎03-07-2025 12:37 PM

HP Recommended
Product: HP ZBook Power 16 inch G11 Mobile Workstation PC (9A673AV)

Hello,
I have an issue with my ZBook 16 G11 laptop.

A license is stored on a USB dongle (Senselock EliteV4).

When I connect it to any USB port, Windows Device Manager detects it, but the software that requires the license does not recognize it and fails to start.

Additionally, once the dongle is connected, it cannot be safely removed, and the USB port freezes—only a system restart restores functionality.

The drivers are up to date, and the dongle works on another PC without issues.

Does anyone have any suggestions on how to resolve this problem?

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