USB Ports and SD Card Reader Not Working

[ron9567611]

On the left side of my laptop, only the second USB from the front seems to work. I have an older USB mouse, so I assume it is USB 2.0. I know the laptop has one USB 3.0 slot, so the mouse should work in at least one other slot, but it does not. Nor do the other two slots (one on the right side and the other one on the left) recognize any USB device plugged into them. The SD card reader on the right side does not recognize my SD cards, either. These are not recognized even when I insert them into a USB card reader adapter and insert the adapter into the one USB slot that IS working. I would very much like to try to resolve the issue before taking the laptop in for repair.

[Jeet_singh]

Hi @ron9567611,

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I see from the post that you are having issues with the USB port and SD card reader not working on your HP notebook. Don't worry as I have a few steps which should help you resolve your issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Was there any update/reset interrupted recently?

When was the last time it worked (date)?

In the meantime, let's try these steps here: Let's tackle one issue at a time.

Please follow the steps suggested in the support document for - HP PCs - Troubleshooting USB connections (Windows 10, 😎

Next thing, I would suggest here is to update the Bios on the computer, using this link.

Memory Card reader doesn't work: 
 

As the drive normally shows up only when the card is inserted into the slot, 

here's a list of articles you can use to resolve issues with the media card reader: 

• Go into device manager and uninstall the card reader, it should be listed as IDE ATA/ATAPI controllers. 
  This will uninstall and reinstall the driver for the card reader. 
  Here is a link to device manager. 

• check if the problem is caused due to card issue. If the SD card is broken, it won’t be recognized by PC. You can plug the card into another PC to see if it works. If it doesn’t work either, you can try cleaning the card. After cleaning the card, if it still doesn’t work, the card is probably broken, you may need to have your card replaced. 

• check if the card reader works. If the card reader is stuck with dust, it will lead bad contact between the card and the card reader. Try cleaning the card reader slot and see if this solves the problem. 

• check if the card reader is disabled in BIOS settings. At the first screen after a restart, look for a key to press for “BIOS” or “Settings”.  Verify that the card reader has not been disabled in the BIOS settings. 

If this does NOT resolve the issue, please feel free to write back and I will be happy to do more research for you on this issue. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,