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USB Ports does not recognize devices

HP Recommended
HP Laptop 14-cf0xxx
Microsoft Windows 10 (64-bit)

My laptop HP Laptop 14-cf0xxx with windows 10 (64 bit) does not recognize USB wired mouse, wireless mouse, usb pendrives.

I have connected two different models of mouses and the laptop does not recognized it.

The problem is the same with two pendrives.

I have tested connecting a phone and the laptop only charge the phone (does not recognize to enter at the file system)

The only device that the laptop recognized is  a treveller USB storage.

 

Anybody can help me?

 

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Message 2 of 3
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HP Recommended

@sakofv 

 

What EXACTLY is your HP Laptop 14-cf0xxx  ? For example HP Notebook - 14-cf0012dx. It specs

 

         https://support.hp.com/au-en/document/c06401080

 

Did you upgrade/downgrade your machine ?

 

Regards.

BH
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No, I did not upgrade/downgrade the machine.

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