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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- USB Ports does not recognize devices

Create an account on the HP Community to personalize your profile and ask a question
11-11-2019 07:58 PM
My laptop HP Laptop 14-cf0xxx with windows 10 (64 bit) does not recognize USB wired mouse, wireless mouse, usb pendrives.
I have connected two different models of mouses and the laptop does not recognized it.
The problem is the same with two pendrives.
I have tested connecting a phone and the laptop only charge the phone (does not recognize to enter at the file system)
The only device that the laptop recognized is a treveller USB storage.
Anybody can help me?
11-11-2019 08:56 PM
What EXACTLY is your HP Laptop 14-cf0xxx ? For example HP Notebook - 14-cf0012dx. It specs
https://support.hp.com/au-en/document/c06401080
Did you upgrade/downgrade your machine ?
Regards.
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