USB Ports not working (pavilion cs3001)

[osen]

USB ports don't work on my computer (pavilion 15 cs3001nt). I tried all the steps recommended by hp and microsoft support websites. I searched about the problem and I found that some other users of cs3001nt have the same problem. Some of them are below:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/MY-USB-PORTS-DON-T-WORK-I-TRIE...

https://www.youtube.com/watch?v=K8vo6u31t-o

Is this a manufacturing problem for all pavilion cs3001 notebooks?

[Echo_Lake]

@osen
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps: https://support.hp.com/in-en/document/c03327635 Troubleshooting USB Connections (Windows 10, 😎
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[osen]

@Echo_Lake 

I just bought this computer. I've had this problem since I turned on the computer, so I have made neither software change nor pc settings change.

I encounter a different situation every time I turn on the computer. Yesterday it was working fine, today it is not working, maybe it will work fine tomorrow. It changes from day to day.

I wrote in my previous post that I tried all the steps recommended by hp support website, so before asking my question to you, I had tried the all steps in the link you sent.

Also I found a link below, another user (@kdeviren) said that it is manufacturing problem and user replaced computer with a new one.

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/USB-Ports-not-working-at-boot-i...

I think I should get a service report and replace my computer with a new one as the other user did.

[osen]

@Echo_Lake

I just bought this computer. I've had this problem since I turned on the computer, so I have made neither software change nor pc settings change.

I encounter a different situation every time I turn on the computer. Yesterday it was working fine, today it is not working, maybe it will work fine tomorrow. It changes from day to day.

I wrote in my previous post that I tried all the steps recommended by hp support website, so before asking my question to you, I had tried the all steps in the link you sent.

Also I found a link below, another user (@kdeviren) said that it is manufacturing problem and user replaced computer with a new one.

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/USB-Ports-not-working-at-boot-i...

I think I should get a service report and replace my computer with a new one as the other user did.

[osen]

@Echo_Lake 

I just bought this computer. I've had this problem since I turned on the computer, so I have made neither software change nor pc settings change.

I encounter a different situation every time I turn on the computer. Yesterday it was working fine, today it is not working, maybe it will work fine tomorrow. It changes from day to day.

I wrote in my previous post that I tried all the steps recommended by hp support website, so before asking my question to you, I had tried the all steps in the link you sent.

Also I found a link below, another user @kdeviren said that it is manufacturing problem and user replaced computer with a new one.

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/USB-Ports-not-working-at-boot-i...

I think I should get a service report and replace my computer with a new one as the other user did.

[kdeviren]

Get the DOA report as soon as possible. Replace your computer with a new one or get your money back and look for other products. I replaced my older pc with a new one. USB works better but it has some inconsistencies like an external hard drive spins but doesn't work when pc is on battery. I believe it can resolved with a BIOS update. This model has manufacturing defects, that's for sure. I hope you can resolve your problems.

[osen · Accepted solution]

@kdeviren

The problem resolved by BIOS update, as you said. 

Thank you for your suggestions.