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Daelv
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Message 1 of 6
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USB Selective Suspend win 10 inoperable

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envy 17-ae105cl
Microsoft Windows 10 (64-bit)

No matter how I set them the usb ports remain on after going into sleep mode

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The_Fossette
HP Support Agent
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Message 2 of 6
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@Daelv,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you want to disable USB selective suspend.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

1 Open your advanced power plan settings

2 Expand open USB settings and USB selective suspend setting, select Enabled (default) or Disabled for what you want, and click/tap on OK. (see screenshot below)

Turn On or Off USB Selective Suspend in Windows 10-usb_selective_suspend_setting.png

 

 

If you continue facing the issue, then follow the below steps.

 

1 Open a command prompt.

2 Enter the command(s) below you want to use into the command prompt, and press Enter

(On battery: Enabled) - Default
powercfg /SETDCVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 1

OR

(On battery: Disabled)
powercfg /SETDCVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0


AND/OR


(Plugged in: Enabled) - Default
powercfg /SETACVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 1

OR

(Plugged in: Disabled)
powercfg /SETACVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Daelv
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Message 3 of 6
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I appreciate your help but no this did not work, tried all the obvious, bios, your above solution. Nothing works.. I checked Intel updates, every conceivable approach without hacking code somewhere.

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The_Fossette
HP Support Agent
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@Daelv,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Daelv
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Finally have the phone and called, says I don't have software support and have to pay?

Seriously? Computer less than a month old.

 

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asmita6658
HP Support Agent
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Message 6 of 6
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Hi @Daelv

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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