USB Short Circuit

[HamdyAl-Sayrafi]

Hello..
Today I plugged a usb thumb drive to my Laptop.
The laptop suddenly stopped working and now it won't work,

I looked at the thumb drive and noticed that it's broken. So there was a short.

How possibly can I fix the Laptop?

PS: When I press the power button, the power led turns on for 2 seconds then it turns off.

And thanks for your time...

[WAWood]

HamdyAl-Sayrafi

Hello;

Allow me to welcome you to the HP forums!

I read your post about your PC now not turning on and wanted to help.

Here's a link to  some troubleshooting steps you can try:  HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎 | HP® Customer Support

However, to do those, you must hold down the power button for 5 seconds and the PC must then boot into the diagnostics screen.  If that does not happen, there is nothing we can do for you from here. We are NOT HP Tech Support; only a bunch of volunteers trying to help folks solve problems with their HP PCs.

Since we have no way to remote into the PC and run any diagnostics ourselves, we have no way to examine the PC ourselves.  This limits us to providing written diagnosting steps in the hopes that those will reveal the problem and how to fix it. If those don't work, your only recourse then is to take the PC to an authorized HP service center to see if it can be fixed.

If the PC is still under warranty (less than a year old), then contact HP Customer Support to see about maintence and service options.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

(However, HP Customer Support is not open on weekends)

If the PC is no longer under warranty, you can still contact an HP Service Center but they will charge your for the diagnostics and repair.

Here is a link with information on HP Service Centers:  http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

Good Luck

========================================================================
I am a volunteer and I do not work for, nor do I represent, HP.
---------------------------------------------------------------
If my posts helped you, please click the Thumbs-Up symbol on the left of the Reply button to say thanks.
If my posts solved your problem please click "Accept As Solution" -- to help others find the solution.
========================================================================