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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-28-2019 04:05 PM

HP Recommended
Product: HP Envy CP0000na
Operating System: Microsoft Windows 10 (64-bit)

Hey guys!

 

I have just bought this computer and in the tech specs, it says that the computer type c port accepts power delivery however when I plugged in a type C lead (used from a OnePlus 6T with an Apple standard power brick) the battery didn't start charging. I would be grateful for any advice, solutions or clarification. 

 

Thanks!

2 REPLIES 2

‎08-28-2019 04:25 PM

HP Recommended

@Insited 

 

Is it an HP ENVY x360 - 15-cp0000na ? Its specs

 

     https://support.hp.com/au-en/document/c06088963

 

Yes, it has  1 USB 3.1 Type-C™ Gen 2 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge); but ONLY with a compatible charger.

 

Please check the following discussion for more info.

 

  https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/USB-C-Charging-for-HP-Spectre-...

 

Regards.

BH
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‎08-28-2019 05:16 PM

HP Recommended

Yes that is correct it is the 15 inch version. Thank you for that link to the other thread. Do you have a link to a charger that you know will be supported by any chance? 

 

Thanks!

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