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‎04-18-2021 09:49 PM

HP Recommended
Product: Spectre x360 13 (Late 2017)
Operating System: Microsoft Windows 10 (64-bit)

I come home and I normally dock my laptop and plug in 2 USB-C hubs to dock my laptop for my office setup. I came back at the end of the day and I plugged in both hubs and one of them stopped working. It doesn't receive anything including power from the charger, signal from my wireless mouse nor can it charge my phone. Everything else works with the other port though. Is my USB-c/TB3 port broken?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2021 02:00 PM

HP Recommended

The problem is actually fixed. I thought it was a hardware issue but a reddit user suggested reinstalling the Thunderbolt drivers and it ended up fixing the issue and the USB-c port works again.

View solution in original post

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2 REPLIES 2

‎04-18-2021 10:45 PM

HP Recommended

@itsandy96 

 

What is your Spectre x360 13 (Late 2017)  ? Please use the following way to find out the model/product of your machine


               https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎04-19-2021 02:00 PM

HP Recommended

The problem is actually fixed. I thought it was a hardware issue but a reddit user suggested reinstalling the Thunderbolt drivers and it ended up fixing the issue and the USB-c port works again.

Was this reply helpful? Yes No
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