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‎12-07-2023 03:18 PM

HP Recommended
Product: HP Envy 17.3 inch Laptop PC 17-cw0000 IDS Base Model
Operating System: Microsoft Windows 11

I just bought this new envy 17 laptop and my USBs don't fit in the ports. I've tried flipping them. I can feel them start to go in but then they just stop right when the two holes on the stick are about to go in.

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4 REPLIES 4

‎12-07-2023 06:41 PM

HP Recommended

@rmcs112 

 

Sounds like you pick a wrong port. Your machine has 2 USB ports, they are BOTH on the left side of your machine.

 

Regards,

BH
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‎12-08-2023 04:48 PM - edited ‎12-08-2023 05:28 PM

HP Recommended

I am aware, it still doesn't fit. I'll send pictures for further details (this is the max it goes in) @banhienThis is the max the USB stick goes inThis is the max the USB stick goes in

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‎12-08-2023 05:34 PM

HP Recommended

@rmcs112 

 

It has 2 ports, does the USB stick fit the second port ? Can you use other USB devices. Please CLEAN your device and try again,

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎12-08-2023 06:03 PM

HP Recommended

The USB stick does not fit on the second port. I've tried multiple USB sticks and I have checked the device for debris, it's clean, what do I do? Thank you. @banhien

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